DELL 1370 User Manual
60
Getting Help
Diagnostic Checklist
Name:
•
Date:
•
Address:
•
Phone number:
•
Service Tag (bar code on the back or bottom
•
of the computer):
Express Service Code:
Express Service Code:
•
Return Material Authorization Number (if
•
provided by Dell support technician):
Operating system and version:
Operating system and version:
•
Devices:
•
Expansion cards:
•
Are you connected to a network? Yes /No
•
Network, version, and network adapter:
•
Programs and versions:
•
See your operating system documentation
to determine the contents of the computer’s
start-up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
Error message, beep code, or diagnostic
•
code:
Description of problem and troubleshooting
Description of problem and troubleshooting
•
procedures you performed: