Xircom 1500 User Manual

GSA Operations
Document Number: 401-364

General

•  Make sure that the modem is properly inserted into the PCMCIA card slot. If it

is properly inserted then a card icon should appear in the system tray (the area
next to the clock).

•  Try reinserting the communications card.

•  Make sure that only one communications card is in the PCMCIA slots.

I cannot connect to the network

•  Go to the Start Menu and select Run. Type in winipcfg. Click Renew All.

Click OK.

•  Restart the computer.

I cannot send a fax

•  Shut down all communications programs. Disable the card on the taskbar. Remove the

card. Insert the card. Restart the communications program desired. Try sending the fax
again.

•  If it is a Non-Secure fax, make sure that the NONSECURE/STU switch is in the

NONSECURE position.

•  If it is a Secure fax, make sure that the NONSECURE/STU switch is in the STU

position and that you have made a secure connection with a STU-III.

•  From the Fax program, clean out the inbox, sent fax box, and the outbox. Try sending the

fax again.

I cannot receive a fax

•  If it is a non-secure fax, make sure that ProComm Plus is set to answer Fax only, not Data

and Fax. To change the settings in ProComm Plus:

•  Open ProComm Plus Fax Status.

•  Go to Options->System Options->Modem Connection.

•  Select Modem of Xircom 10-100+56 under Current Modem Connection.

•  Uncheck the box (box should be empty) next to Accept data terminal calls.

•  Click OK.

Now ProComm Plus Fax Status should read Faxes under Auto-Answer.