Sony PictureBook User Manual

VAIO Support Agent helps you repair your own software problems without the 
assistance of a support analyst. VAIO Support Agent's advanced diagnostic 
technology identifies and tracks characteristics of your software applications and 
basic network settings. These diagnostics protect and store information in a 
retrievable format that enables you to restore your software to a previous working 
state. Sony has identified the software items that are protected by the VAIO 
Support Agent utility.

VAIO Support Agent has three features to help you fix your software problems: 
Quick Fix Wizard, Common Solutions, and Support Central. This section briefly 
describes these three features, and the automatic update capability of the VAIO 
Support Agent.

The VAIO Support Agent records and maintains a history of the VAIO Support 
Agent protected applications by taking a “snapshot” of the application at regular, 
timed intervals and storing it for future use. Should a problem develop with one 
of the protected applications, you can use the Quick Fix Wizard feature to 
retrieve the date/time (snapshot) that was recorded when the application worked 
correctly. The Quick Fix Wizard repairs the protected application files without 
altering the data files you have created using the application.