Gateway E-6500 User Manual
66
www.gateway.com
Chapter 6: Troubleshooting
Troubleshooting
Add-in cards
The computer does not recognize an add-in card
■
Shut down and restart your computer.
■
Make sure that you have installed the required software. For more information,
see the documentation that came with your add-in card.
see the documentation that came with your add-in card.
Audio
Audio troubleshooting is covered under
.
CD or DVD drives
The computer does not recognize a disc or the CD or DVD drive
■
Make sure that the disc label is facing up, then try again.
■
Try a different disc. Occasionally discs are flawed or become scratched and cannot
be read by the CD or DVD drive.
be read by the CD or DVD drive.
■
If you are trying to play a DVD, make sure that you have a DVD drive. To identify
your drive type, see
your drive type, see
.
■
Your computer may be experiencing some temporary memory problems. Shut
down and restart your computer.
down and restart your computer.
■
Some music CDs have copy protection software. You may not be able to play these
CDs on your computer.
CDs on your computer.
■
Clean the disc. For more information, see
.
■
Make sure that the drive is configured correctly by following the instructions in
the drive documentation.
the drive documentation.
■
Reinstall the device driver.
8510809.book Page 66 Monday, June 13, 2005 7:29 AM