Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-50
CHANGED (real-
time)
time)
2
Database tables
2
The CHANGED (real-time) item appears in the following database tables:
Agent tables
Time of day that new agent activity started (for example, when
WORKMODE or DIRECTION changed). Valid values are blank and time-
of-day.
WORKMODE or DIRECTION changed). Valid values are blank and time-
of-day.
This is a status item.
CHPROF
2
Database tables
2
The CHPROF item appears in the following database tables:
Current day configuration tables
Number of the call handling profile to use.
COMPLETED
2
Database tables
2
The COMPLETED item appears in the following database tables:
Trunk group tables
The number of OUTCALLS that were completed (far end answered).
Available on Generic 3 switches.
Available on Generic 3 switches.
This is a cumulative item.
CONFERENCE
2
Database tables
2
The CONFERENCE item appears in the following database tables:
Split/skill tables
Number of ACDCALLS that were conferenced at least once. Available on
Generic 3 switches.
Generic 3 switches.
This is a cumulative item.