Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-104
I_TAUXTIME
2
Database tables
2
The I_TAUXTIME item appears in the following database tables:
Split/skill tables
The time top agents in this split/skill were in AUX mode. This includes
time on AUXIN/AUXOUT calls, received or made without an ACD call on
hold. (Time on AUXIN/AUXOUT calls with an ACD call on hold is tracked
in I_ACDAUXINTIME and I_ACDAUX_OUTTIME.) Available with a
Generic 3 switch with the EAS feature for top skills.
time on AUXIN/AUXOUT calls, received or made without an ACD call on
hold. (Time on AUXIN/AUXOUT calls with an ACD call on hold is tracked
in I_ACDAUXINTIME and I_ACDAUX_OUTTIME.) Available with a
Generic 3 switch with the EAS feature for top skills.
This is a cumulative item.
I_TAVAILTIME
2
Database tables
2
The I_TAVAILTIME item appears in the following database tables:
Split/skill tables
The time top agents in this split/skill were available to receive calls for this
split/skill. Available with a Generic 3 switch with the EAS feature for top
skills.
split/skill. Available with a Generic 3 switch with the EAS feature for top
skills.
This is a cumulative item.
I_TOTHERTIME
2
Database tables
2
The I_TOTHERTIME item appears in the following database tables:
Split/skill tables
Time, in seconds, that top agents spent in the OTHER state. Available on
the
the
DEFINITY ECS R6 and later.
This is a cumulative item.
II_DIGITS
2
Database tables
2
The II_DIGITS item appears in the following database tables:
Malicious call trace exception table
Information Indicator digits. Indicates type of originating line the call used.
This is a cumulative item.