Lucent Technologies Release 3 Version 8 User Manual

CentreVu® CMS R3V8 Database Items and Calculations

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The MCT item appears in the following database tables:

The agent activated a malicious call trace. Available on Generic 3 
switches.

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The MEDCALLS item appears in the following database tables:

For switches with vectoring, the number of ACDCALLS with medium 
priority that were answered by agents in the split/skill. For example, 
answered calls that were queued to the split/skill with medium priority by 
a queue to main or check backup vector command.

For Generic 3 with vectoring, MEDCALLS includes calls that were 
queued to a split/skill with no priority using the route to or messaging split 
vector commands, calls that queued directly to a non-vector-controlled 
split with no priority, and calls that intraflowed to a split/skill with no 
priority.

For switches without vectoring, the number of ACDCALLS with "yes" 
priority that were answered by agents in the split/skill.

This is a cumulative item.

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The MOVEPENDING (real-time) item appears in the following database 
tables:

This is an administrative item. move to a new split or skill or a change of 
skills is pending for this agent. This is only available for G3V4 and newer 
switches with the "Move Agent While Staffed" feature. Values for 
MOVEPENDING are 0= NO, 1 = YES.

This is a status item.