Lucent Technologies Release 3 Version 8 User Manual

CentreVu® CMS R3V8 Database Items and Calculations

2

2

The OUTFLOWCALLS item appears in the following database tables:

Number of CALLSOFFERED that were redirected to another destination 
while queued to this split/skill. This can happen under different 
circumstances, depending on the switch release and on whether 
vectoring is active or not. For Generic 3 switches without vectoring, this is 
the number of CALLSOFFERED that were redirected to another 
destination while queued to this split/skill.

This can happen if:

●

the call intraflowed or interflowed.

●

the split/skill call forwarding was active.

●

a ringing ACD call was answered using call pickup.

●

a ringing ACD call redirected on no answer.

For Generic 3 switches with vectoring, the number of outflow calls are 
counted if:

●

a ringing ACD call redirected on no answer.

●

the call rang at an agent in this split/skill and was answered using 
call pickup.

●

the call was routed to another VDN.

●

the call routed to a number or digits.

●

the call queued to a messaging split/skill.

●

the call queued to this split/skill as the primary split/skill and was 
answered by an agent in another split/skill, rang at an agent in 
another split/skill and then abandoned or was redirected by the 
Redirection on No Answer feature (for Generic 3 Version 2 and later 
switch releases).

For Generic 3 Version 2 switches, this is the number of CALLSOFFERED 
that were redirected to another destination while queued to this split/skill. 
This can happen by requeueing to the same split/skill via the Redirect on 
No Answer feature.

OUTFLOWCALLS includes INTERFLOWCALLS, NOANSREDIR, and 
SLVLOUTFLOWS.

This is a cumulative item.