Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-153
R2INACW
(real-time)
(real-time)
2
Database tables
2
The R2INACW item appears in the following database tables:
Split/skill tables
The number of reserve2 agents in ACW for this skill (0-999). Requires a
DEFINITY ECS R6 or later with EAS.
DEFINITY ECS R6 or later with EAS.
This is a real-time item.
R2INAUX
(real-time)
(real-time)
2
Database tables
2
The R2INAUX item appears in the following database tables:
Split/skill tables
The number of reserve2 agents in AUX work for this skill (0-999).
Requires a DEFINITY ECS R6 or later with EAS.
Requires a DEFINITY ECS R6 or later with EAS.
This is a real-time item.
R2ONACD
(real-time)
(real-time)
2
Database tables
2
The R2ONACD item appears in the following database tables:
Split/skill tables
The number of reserve2 agents on ACD calls for this skill (0-999).
Requires a DEFINITY ECS R6 or later with EAS.
Requires a DEFINITY ECS R6 or later with EAS.
This is a real-time item.