Lucent Technologies Release 3 Version 8 User Manual

CentreVu® CMS R3V8 Database Items and Calculations

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The ACWOUTADJCALLS item appears in the following database tables:

Number of ACWOUTCALLS that were placed by an adjunct on behalf of 
an agent (keyboard-dialed). If such calls are placed to off-switch 
destinations, then they are also counted as ACWOUTOFFCALLS. 
Available for outbound calls on Generic 3 switches with the ASAI feature.

This is a cumulative item.

The number of ACWOUTCALLS that were placed by an adjunct on 
behalf of an agent (keyboard-dialed). If such calls are placed to off-switch 
destinations, then they are also counted as ACWOUTOFFCALLS. 
Available on the Generic 3 switch with the ASAI feature.

This is a cumulative item.

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The ACWOUTCALLS item appears in the following database tables:

Number of outbound extension calls made by agents or on behalf of 
agents while in ACW. This includes ACW for split/skill ACD calls and 
ACW not associated with a call. ACWOUTCALLS includes 
ACWOUTADJCALLS and ACWOUTOFFCALLS

This is a cumulative item.

The number of outbound extension calls made by the agent or on behalf 
of the agent while in ACW. This includes ACW for split/skill ACD calls and 
ACW not associated with a call. ACWOUTCALLS includes 
ACWOUTADJCALLS, ACWOUTOFFCALLS, and DA_ACWOCALLS.

This is a cumulative item.