Lucent Technologies Release 3 Version 8 User Manual

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Database Items and Calculations 
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-28
ANSCONN-
CALLS1-10
2
Database tables
2
The ANSCONNCALLS1-10 item appears in the following database 
tables:
VDN tables
The number of times that callers were answered (ACDCALLS) and 
connected (CONNECTCALLS) during each of the service level 
increments PERIOD1 through PERIOD9 as defined in the Call Center 
Administration: VDN Call Profile Setup window. ANSCONNCALLS10 
counts calls answered or connected after PERIOD9. 
Answered/connected calls include split/skill and direct agent ACD calls 
and extension calls by a "route to" or "adjunct routing" vector command.
This is a cumulative item.
ANSHOLDTIME
2
Database tables
2
The ANSHOLDTIME item appears in the following database tables:
Call record tables
The total time, in seconds, the call was put on hold by the answering 
agent in this call segment. In agent-to-agent calls, ANSHOLDTIME is 
accrued for the answering agent if the agent puts the call on hold, but not 
for the other agent (who continues to accrue talk time). For Generic 3 
switches, and 
DEFINITY ECS Release 5, hold time is accrued for any 
type of call.
ANSLOCID
2
Database tables
2
The ANSLOCID item appears in the following database tables:
Call record tables
The location ID associated with the EXTENSION at which the answering 
agent logged in.