Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-32
ATAGENT
(real-time)
(real-time)
2
Database tables
2
The ATAGENT (real-time) item appears in the following database tables:
VDN tables
The current number of INPROGRESS calls (ACD and non-ACD) that
have been answered by an agent or connected to a station.
have been answered by an agent or connected to a station.
This is a status item.
AUDIO
2
Database tables
2
The AUDIO item appears in the following database tables:
Trunk group tables
The number of calls for which audio difficulty problems were reported for
a trunk or for trunks in this trunk group. Available on Generic 3 switches.
a trunk or for trunks in this trunk group. Available on Generic 3 switches.
This is a cumulative item.
Trunk tables
The number of calls for which audio difficulty problems were reported for
this trunk. Available on Generic 3 switches.
this trunk. Available on Generic 3 switches.
This is a cumulative item.
Call record tables
Whether or not an agent in this segment reported an audio difficulty
problem. Valid values for AUDIO are 0=NO, 1=YES.
problem. Valid values for AUDIO are 0=NO, 1=YES.
AUXINCALLS
2
Database tables
2
The AUXINCALLS item appears in the following database tables:
Split/skill tables
The number of inbound extension calls received by agents while in AUX
(auxiliary work), AVAILABLE, or, for Generic 3 switches, with an ACD or
AUXIN/AUXOUT call on hold. AUXINCALLS are recorded in the SPLIT
that is OLDEST_LOGON for agents in multiple splits/skills.
(auxiliary work), AVAILABLE, or, for Generic 3 switches, with an ACD or
AUXIN/AUXOUT call on hold. AUXINCALLS are recorded in the SPLIT
that is OLDEST_LOGON for agents in multiple splits/skills.
This is a cumulative item.