Epson DH200 User Manual

92

When a malfunction occurs, it may not be serious and can be corrected easily. The following 
describes the most common problems and solutions. Please refer to the following before calling 
Digimerge Technical Support:

• DVR is not receiving 
power, or is not 
powering up

• Cable from power adapter is 
loose or is unplugged

• Confirm that all cables are connected correctly

• Confirm that the power adapter is securely 
connected to the back of the unit

• Cables are connected, but DVR 
unit is not receiving sufficient 
power

• Confirm that the unit is powered on (LED 
indicators on the front should be ON)

• If the unit is connected through a power bar or 
surge protector, try bypassing the bar and 
connecting the power directly to the wall outlet

• Confirm that there is power at the outlet:

• Connecting the power cable to another outlet
• Test the outlet with another plugged device 

(such as an electric calculator or phone 
charger)

• Remote control is 
not detected by the 
system

• Batteries in the remote control 
are drained

• Install a fresh CR2025 battery in the remote 
control

• There are no batteries in the 
remote control

• Hard drive is not 
detected by the 
system

• Hard drive cables are loose or 
not properly connected

• Remove the housing and check that hard drive 
cables are firmly connected

• Hard drive has not been 
initialized (formatted) by the 
system

• From the Main Menu, select 
System

>

Disk

>

Format and select Internal and then 

click Start. 

: Formatting erases all 

video data on the hard drive

• There is no hard drive in the 
system

• Open the housing and install a 3.5" SATA hard 
drive

Hard drive is full (0%) 
and the unit is no 
longer recording

• Repeat Record is not enabled

• From the Main Menu, select 
System

>

Disk

>

Overwrite and select ON. This 

enables the system to continuously record by 
overwriting data once the hard drive is full