Motorola DCH3416 User Manual

 

Before calling your service provider, review this troubleshooting guide. This 
information is to help you quickly solve a problem. If your problem still exists, 
contact your service provider. 

The DCH receiver will 
not power on 

The DCH receiver may have received a software update and may not power on while 
the new software is being installed. Try again in a few minutes. 

• 

Verify that the AC power cord is connected to the DCH receiver and an AC 
outlet. Unplug the DCH receiver from the AC outlet, plug it back in, and then 
press the POWER button. 

• 

If the DCH receiver is connected to a switched outlet on another unit, verify 
that that unit is powered on. Unplug the power cord from the DCH receiver’s 
AC outlet, plug it back it in, and then press the POWER button. It is 
recommended to use an unswitched outlet, if possible. 

• 

Press the POWER button on the DCH receiver front panel instead of the 
remote control. The batteries in the remote control may be depleted. 

The remote control 
does not work 

• 

Verify that the remote control is in “Cable” mode. 

• 

Verify that there are no obstructions between the remote control and the 
DCH receiver. Aim the remote control directly at the DCH receiver front 
panel, not the TV or VCR. 

The angle between the remote control and the DCH receiver may be too large. Stand 
in front of the DCH receiver and not too far to either side. 

• 

Press and release operation keys one at a time, firmly and deliberately. 

• 

Try changing channels using the buttons on the DCH receiver front panel. 

• 

Check the batteries in the remote control. Install new batteries if needed. 

There is no audio when 
viewing cable channels 

• 

Verify that the mute button on the DCH receiver or the remote control has 
not been pressed. Press mute on the remote control to restore sound. 

• 

If the DCH receiver audio output is connected to the TV, verify that the mute 
button on the TV has not been pressed. 

• 

If the DCH receiver audio output is connected to a home theater receiver, 
verify that the receiver is set to the appropriate input source and the mute 
button on the receiver has not been pressed. 

• 

Verify that you have the correct cables for the audio connections. 

• 

Verify that the audio cables are firmly connected between the DCH receiver 
and the audio playback device (TV, receiver, DVD player, etc.). 

There is no audio from 
the center and/or 
surround speakers of a 
home theater receiver 
connected to the DCH 
receiver 

Not all Dolby Digital

®

 programs feature full 5.1 surround sound. In some cases, the 

programs may only contain left and right stereo audio. 

• 

Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the DCH 
receiver and the home theater receiver. 

• 

Verify that the home theater receiver is set to a surround sound audio mode 
(Dolby Digital, Dolby Pro Logic II

®

, Dolby Pro Logic

®

). 

• 

Verify that the receiver is properly configured to work with all connected 
speakers. 

 

 

 

 

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