Samsung SDS-P5102/P5122 User Manual

English

 

 

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APPENDIX

Symptom

Countermeasures

A message of “Need to reset date/time.” Is displayed 

on the screen.

 yThis message is displayed if there occurs a problem with the time 

setting of the internal clock or an error in the clock itself.  

Contact the retailer or the service center for more information.

The time bar is not displayed in Search mode.

 yThe timeline can switch between normal and extension mode.  

In extension mode, the time bar may not be displayed in the current 

timeline. Switch to normal mode or use the left or right button to 

navigate through the time bar.

The “NO HDD” icon and an error message are 

displayed.

 yCheck the HDD for connection. If the problem persists in a normal 

condition, contact the nearest service center to have the HDD checked 

by the service personnel.

I have installed an additional HDD on the DVR but it 

does not recognize the HDD.

 ySee the compatibilty list to check if the additional HDD is supported by 

the DVR. For the compatibility list, contact the retailer where you 

purchased the DVR.

I have connected an external storage device (external 

SATA HDD) to the DVR but the DVR seems not to 

recognize it.

 ySee the compatibility list of external storage devices to check if the 

connected device is supported by the DVR. 

For the compatibility list, contact the retailer where you purchased the 

DVR.

If I press the ESC key in full screen mode of the 

WebViewer, the system does not switch to a normal 

split mode.

 yPress the ALT+TAB keys to select ‘ACTIVE MOVIE’ and press the ESC 

key again. The system will switch to a normal split mode.

I found it difficult to configure the network settings if 

using the default search, backup and router settings.

 yFor more information, refer to the user manual.

 yIf you want to check the basics of the product for a quick start, refer to 

the quick start guide (backup, search).

 yIf you use the router for network connection, refer to the “Connecting 

to the Internet using the router” section in this manual.

I forgot the password.

 yContact the DVR administrator for help.

Backup data is just not played by the PC or DVR.

 yWhen you are backing up data, you have choices about the player 

either: PC or DVR. Make your selection before proceeding.

 yIf you are using the PC to play the data, the format of the backup file 

should be either SEC.

 yIf you are using the DVR for this purpose, formatting backup files should 

be done by the DVR.

My player does not switch to Live mode while in 

playback.

 yPress the Stop [@] button on the remote control, or click the [ 

 ] 

icon on the launcher to switch to Live mode.