Toshiba CIX-AG-NP-VA User Manual
Open Architecture Interfaces
Open Architecture Links
Strata CIX Net Phone AG 04/08
67
ACD Commands
Agent Login
Log into an ACD Group.
Format:
ACD_LOGIN, AgentID, Pilot, ForExt, popup
Where:
AgentID = leave blank if not by AgentID, “*” = use last Agent ID
used
Pilot = ACD group extension, left blank = ALL
ForExt = Blank = 1st-party, Non-blank – target 3rd-party
extension
Popup = Non-blank – means popup Net Phone. If = “L” then also
popup the Login/Logout screen.
used
Pilot = ACD group extension, left blank = ALL
ForExt = Blank = 1st-party, Non-blank – target 3rd-party
extension
Popup = Non-blank – means popup Net Phone. If = “L” then also
popup the Login/Logout screen.
Example:
ACD_LOGIN,,, = Log me into all my ACD groups
Agent Logout
Log out of an ACD Group.
Format:
ACD_LOGOUT, AgentID, Pilot, ForExt, popup
Where:
AgentID = Leave blank if not by AgentID, “*” = use last Agent ID
used
Pilot = ACD group extension, left blank = ALL
ForExt = Blank = 1st-party, Non-blank – target 3rd-party
extension
Popup = Non-blank – means popup Net Phone. If = “L” then also
popup the Login/Logout screen.
used
Pilot = ACD group extension, left blank = ALL
ForExt = Blank = 1st-party, Non-blank – target 3rd-party
extension
Popup = Non-blank – means popup Net Phone. If = “L” then also
popup the Login/Logout screen.
Set Wrapup
End or set a wrapup time.
Format:
ACD_WRAPUP, AgentID, TimeSecs
Where:
AgentID = Leave blank if not by AgentID, “*” = use last Agent ID
used
used
TimeSecs = If blank or zero – it will “Clear Wrapup”, If non-zero it
will set the agent state to Wrapup (WNR) for this amount of time.
will set the agent state to Wrapup (WNR) for this amount of time.
Monitor Call
Monitor a call on this extension.
Format:
MONITOR_CALL, Ext#
Where:
Ext# = Extension of phone on a call
Add Me
As Agent Help Supervisor for this extension
Format:
ADD_TOCALL, Ext#
Where:
Ext# = Extension of phone on a call