Panasonic 2001 User Manual
Additional phone features
66
Troubleshooting Virtual Office
Virtual Office can display error messages on-screen. The following table
lists error messages and actions to correct the causes.
lists error messages and actions to correct the causes.
Table 1: Troubleshooting Virtual Office (Part 1 of 3)
Displayed Message
Probable Cause
Action
Busy, try again
Remote IP Phone is
active (not idle).
active (not idle).
Wait for remote
telephone to become
idle and try again.
telephone to become
idle and try again.
ACD IP Phone is
logged in.
logged in.
Log out of ACD IP
Phone before
initiating Virtual
Office from another
IP Phone.
Phone before
initiating Virtual
Office from another
IP Phone.
Make-Set-Busy is
inactive on ACD IP
Phone.
inactive on ACD IP
Phone.
Configure Make-Set-
Busy active on ACD
IP Phone.
Busy active on ACD
IP Phone.
Invalid ID (1)
Incorrect User ID
entered.
entered.
Enter correct User ID.
User ID is not in
Gatekeeper
database.
Gatekeeper
database.
Notify system
administrator.
administrator.
Invalid ID (2)
Incorrect User ID
entered.
entered.
Enter correct User ID.
Invalid ID (3)
Incorrect User ID
entered.
entered.
Enter correct User ID.
User ID in
Gatekeeper database
points to originating
Call Server.
Gatekeeper database
points to originating
Call Server.
Notify system
administrator.
administrator.