Lucent Technologies 555-230-024 User Manual

PassageWay

Issue 5    January 1998

555-230-024

PassageWay Fast Calling Feature for Direct Connection

is a Windows-based 

application which was developed by Aurora Systems for a variety of Lucent Tech-
nologies computer telephone integration platforms including PassageWay Direct 
Connection, PassageWay Telephony Services, and PC/Switch. The Fast Calling 
Feature delivers multiple computer telephone integration capabilities for Call 
Center and other computer users workers in your company. These capabilities 
include:

■

Instant account information on screen (based on Calling/Called Party 
and/or Caller Input Identification)

■

Coordinated Voice and Data Transfer

■

Outbound Preview Dialling

■

Inbound Call Handling Rules (user-defined call coverage)

■

Personal computer-based telephony (activation of Conference, Transfer, 
Drop, and Hold from the personal computer)

1)

2- or 4-wire DCP Port

5)

Personal Computer

2)

Auxiliary Power

6)

2-wire DCP Port

3)

DCP Telephone

7)

8411 DCP Telephone w/ 
PassageWay

4)

Passageway