Lucent Technologies 555-230-024 User Manual

Call Coverage

Issue 5    January 1998

555-230-024

For example, you may want to be available in the evening hours during a special 
project. You might also want calls directed to the office during the day, and have 
all other calls directed to AUDIX. By specifying the appropriate lead-coverage 
paths, you can have the call redirection flexibility you need.

Telecommuting enhancements allow you to have call coverage redirected to a 
remote site. This is useful if you have a home office to which you want calls sent. 
For more information on remote call coverage/forwarding, see Chapter 7, "Tele-
commuting Solutions".

Figure 10-1 shows four coverage paths you might need as a manager. The exam-
ple assumes you:

■

Receive many external calls

■

Share a secretary with two other managers

■

Prefer to answer your own calls when available

■

Travel frequently

External calls are important because they are usually from customers and require 
personal attention as they arrive. Internal calls are also important, but often need 
not be dealt with immediately by you or an assistant. In either case, Send All 
Calls is useful because it allows you to redirect all calls immediately when you are 
not available. This saves the caller the annoyance of waiting for several rings 
before being able to talk to someone or leave a message. The Call Coverage 
arrangement shown works well for many managers. Note that the same coverage 
path is used for all external calls because these calls need special attention even 
when you are unavailable.