Lucent Technologies 555-230-024 User Manual
Security
Issue 5 January 1998
14-17
555-230-024
The system makes it easy for you to generate a wide variety of accounting and
system reports. For example, the Facility Grade of Service Report helps identify
the number of number of trunk lines needed to respond efficiently to incoming
calls. You can also generate toll fraud reports and alarms that identify excessive
personal calls, unauthorized calls, and calls to expensive dial-up recordings.
system reports. For example, the Facility Grade of Service Report helps identify
the number of number of trunk lines needed to respond efficiently to incoming
calls. You can also generate toll fraud reports and alarms that identify excessive
personal calls, unauthorized calls, and calls to expensive dial-up recordings.
I
NTUITY
Call Accounting System
If you are using any of the I
NTUITY
voice messaging products, the I
NTUITY
Call
Accounting System is probably best call accounting solution for you. The system
works exclusively with I
works exclusively with I
NTUITY
products, which reside on MAP/40 or MAP/100
computers. (For more information on I
NTUITY
products, see Chapter 9, "Voice
Processing Solutions".) Offering many of same features as the Call Accounting
System for Windows (described in the previous section), the system also serves
to help integrate your I
System for Windows (described in the previous section), the system also serves
to help integrate your I
NTUITY
applications.
You can use the I
NTUITY
Call Accounting System to optimize DEFINITY ECS sys-
tem resources, detect toll fraud, and allocate costs. More creative applications of
the system’s reporting capabilities include:
the system’s reporting capabilities include:
■
Measuring response of advertising campaigns by assigning an account
number for the media (radio, television, etc.) that prompted incoming
calls.
number for the media (radio, television, etc.) that prompted incoming
calls.
■
Increasing productivity by tracking the costs of telemarketing and
customer service calls
customer service calls
■
Detecting and finding the cause of abandoned calls
The system can handle up to 500 extensions.
Security
Besides the toll fraud detection options available with DEFINITY Call Accounting
Systems (described in the previous section), DEFINITY ECS includes many other
security features, some of which are an integral part of the system design.
Systems (described in the previous section), DEFINITY ECS includes many other
security features, some of which are an integral part of the system design.
Security Violation Notification
Security violation notification identifies potential hackers’ attempts to access the
DEFINITY ECS. It notifies you when the number of invalid barrier-code attempts
or invalid login attempts is greater than the administered threshold.
DEFINITY ECS. It notifies you when the number of invalid barrier-code attempts
or invalid login attempts is greater than the administered threshold.
A monitor report displays the last 16 invalid barrier-code attempts and the last 16
invalid login attempts. This report is automatically updated every 30 seconds.
invalid login attempts. This report is automatically updated every 30 seconds.