Lucent Technologies 555-230-024 User Manual

Higher Education

Issue 5    January 1998

555-230-024

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Calls and leaves a message for the appropriate teacher when a 
course nears its enrollment limit.

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Connects with the school’s billing system to total fees or allow the 
student to pay with a credit card.

5. When the student is finished registering, the system faxes a copy of the 

course schedule.

Many universities have enormous campuses or are composed of a network of 
scattered colleges and offices. Efficient connections among the many elements 
are essential to the integrity of the institution. A variety of DEFINITY ECS options 
can help coordinate information and services from many locations:

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Wireless and cordless telephones allow librarians, technicians and clerks 
to easily search for things while talking to the person requesting the 
search.

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Voice messaging systems can be digitally networked using existing voice 
and data networks. This allows satellite campuses or offices to access 
common directories and handle messages as if they were all on the same 
campus.

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I

NTUITY

 Message Manager keeps a record of all voice, data, or fax 

messages by category and sorts the information.

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A video kiosk set up in a central location gives students easy access to 
services that are located far away.

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Video conferencing equipment allows teachers and managers to easily 
participate in policy-making meetings, regardless of location.

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The security of all campuses can be coordinated and enhanced in the 
following ways:

— The DEFINITY Call Center efficiently routes emergency calls to 

security staff.

— DEFINITY PassageWay logs incoming calls and pinpoints the 

location of the telephone making the call, using DEFINITY’s 
name/number display capability.

— Call Management Software logs the speed of the response so that 

response times can be measured and improved.

Most schools receive a huge number of incoming calls. The number of calls also 
fluctuates a great deal 

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going up just prior to the start of a semester, for exam-

ple. Often the callers are unsure which department or individual they need to talk