Lucent Technologies 555-230-024 User Manual

Industry Applications

555-230-024

Issue 5    January 1998 

The healthcare industry may include providers, insurance 
companies, employers, patients, researchers, 
pharmaceutical companies, and the government.

Healthcare administrators worldwide seek to:

— Maximize resources to reduce or contain costs

— Improve response in a busy urban environment

— Maximize productivity and efficiency of high-salaried 

— Provide highly efficient service, without losing the 

— Promote wellness and satisfaction with easy access 

— Improve accessibility to specialized medical care

— Maintain skills and collaborative relationships 

For individual healthcare providers, cost containment and reduction is the key to 
survival and growth. The rules of healthcare payment are changing, and provid-
ers must keep the costs of care down without sacrificing quality.

Beyond providing quality care 

— 

always an overriding concern 

— 

healthcare’s 

primary goal is to maximize resources through efficient operation. Savings can 
be realized in reexamining everything from staff size and operations to the num-
ber and type of rooms provided.

DEFINITY ECS can provide a variety of options to fully use available resources. It 
can turn the telecommunications investment into a seamless network for manag-
ing and monitoring heavy call volumes and messaging, with the following results:

■

Communicating between locations is easier

■

System administration is centralized

■

Information can be obtained by all locations from a single source

I

NTUITY

 CONVERSANT Interactive Voice Response System can help provide the 

following benefits:

■

Contain costs with better room utilization

Efficient room management is very important in the healthcare 
environment. Shorter stays make it challenging to keep rooms ready for 
reassignment. With I

NTUITY

 CONVERSANT, when a patient is discharged,