Samsung ITP-5021D User Manual

Making Outside (External) Calls 

 

Calling Outside Lines—an Overview 

Outside calls are made via central office (C.O.) lines. To call an outside number 
you first need to press a programmed line button or line group button or dial the 
C.O. line access code (‘9’ for example). If you have an LCR button (for least cost 
routing) you should press that. Ask your system administrator what is set up for 
your phone. 
 
You may also be asked to enter an account and/or authorisation code in order to be 
able to make a call (or you may choose to enter a code voluntarily). These are 
described next. 
 

If you try to make a call if there are no available Call buttons, you will hear No 
More Calls tone instead of ringing tone and you cannot complete the call.   

 

Authorisation Codes

 

and Account Codes 

 

Account codes ensure your call is charged to the proper account or department. 

 Authorisation 

codes 

ensure 

you are authorised to make outside calls. You may be 

 

required to enter a code before a call can be made (these are referred to as “forced” 

 

codes), or you may voluntarily enter a code before or during a call. 

 

 

 

If you are asked to enter an account code when you select an outside line, press the 

 

programmed [ACC] button or the soft button for the ACCT option on the LCD 

 

panel. Enter the code using the dial keys. To voluntarily enter a code before making 

 a call or during a call, press the [ACC] button or dial [4] [7] and enter a valid code, 
 

press the [ACCT] button again.