ZyXEL Communications FMG3024-D10A User Manual

Chapter 31 Troubleshooting

FMG3024-D10A / FMG3025-D10A Series User’s Guide

I cannot access the Internet.

Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick 
Start Guide. 

Make sure you entered your ISP account information correctly. These fields are case-sensitive, so 
make sure [Caps Lock] is not on. 

Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again. 

If the problem continues, contact your ISP. 

I cannot create multiple connections of the same type.

Your WAN interface must enable VLAN and fill each WAN connection with different VLAN IDs.

I cannot access the Internet anymore. I had access to the Internet (with the Device), but my 

Internet connection is not available anymore.

Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick 
Start Guide.

Turn the Device off and on. 

If the problem continues, contact your ISP. 

The Internet connection is slow or intermittent.

There might be a lot of traffic on the network. If the Device is sending or receiving a lot of 
information, try closing some programs that use the Internet, especially peer-to-peer applications. 

Turn the Device off and on. 

If the problem continues, contact the network administrator or vendor, or try one of the advanced 
suggestions.