Avaya 1040E User Manual

The following is the order of call preemption:

1. the lowest precedence call 

2. If there are multiple calls on the same precedence level, then the 

following order is used

a. any outgoing call that is unanswered

b. the oldest incoming call that is unanswered

c. the oldest held call

The following table describes the IP Deskphone behaviors that occur 
when receiving a call of higher precedence than the presented current 
calls and no call appearances are available. 

While on an active call

1. Preemption tone is played through the 

Handsfree speaker.

2. The active call is removed.

3. The preemption acknowledgment screen 

is displayed. See 

4. When the preemption call is 

acknowledged by pressing OK, the 
preemption tone is ended and the new 
preemption precedence call is displayed.