Avaya 1040E User Manual

The following table describes the IP Deskphone behaviors that occur 
when receiving a call from an external source with higher precedence 
than the presented current calls and no call appearances are available.

While on an active 
call/music on hold

1. Preemption tone is played through the 

handsfree speaker.

2. The active call is removed.

3. The preemption acknowledgment screen 

is displayed. See 

4. When the preemption call is 

acknowledged by pressing OK or after 5 
minutes, the preemption tone is ended 
and the new preemption precedence call 
is displayed. 

While a call is on hold 
(remote or local)

1. Preemption tone is played through the 

handsfree speaker.

2. The new preemption precedence call 

screen is displayed.

3. 3.When preemption is acknowledged (or 

after 3 seconds), the preemption tone 
stops.

An incoming call is 
ringing

1. The incoming call is removed.