Avaya 6 User Manual

 The Menu action allows you to specify DTMF tones for which you want to create connections to following actions. For

example, a menu can be created that gives callers a choice of transfer locations. 

Each Menu action supports a maximum of 15 active touch tone entries.

For examples of the action being used in a call flow, see:

·

Using a Play Configuration Menu Action

.

·

Example Call Flow for Mobile Twinning

.

·

Routing Calls to Voicemail, Example Call Flow

.

·

Changing the Language of System Prompts

.

·

Changing the Language Setting for a TTY Device

.

1. Click the 

 Basic Actions icon and select 

 Menu.

2. The 

, 

, 

 and 

 tabs are standard tabs available to all

actions. 

3. For Menu actions, the Specific tab is replaced with the Touch Tones tab.

·

0-9, *, #
Use the dialing digits check boxes to indicate the DTMF tones for which connections are required. 

·

 Add

The   icon allows you to add custom sequences of dialing digits. In addition to the standard dialing digits (0 to
9, *, #) the following special digits can be used. If a sequence is added, ensure that the associated box is
checked before you select OK. The sequence must be unique. For example, if 5 is selected, no other sequence
that begins with 5 can be used. 

·

? = Any Digit 
The ? character can be used to represent any digit (except * and #). For example, 123??? can be used
for any six digit string starting with 123. See 

Example Call Flow: SelfSelect Module

.

·

$ = Any Sequence of Digits 
The $ character can be used to match any sequence of digits for which there is no other match. Key press
entry is ended either by the caller pressing # or 5 seconds after the last digit dialed.

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