Avaya 6 User Manual

 The Route Incoming Call action allows a call flow to be branched based on whether the call is internal or external. 

1. Click the 

 Telephony Actions icon and select 

 Route Incoming Call. 

2. The 

, 

, 

 and 

 tabs are standard tabs available to all

actions. 

3. There is no Specific tab for this action.

This action has the following results which can be connected to further actions: 

·

Internal 
This result is used for internal calls. 

·

External 
This result is used for external calls. 

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