Avaya 6 User Manual

Voicemail Pro Installation and Maintenance

Page 379

15-601063 Issue 22e (16 May 2010)

IP Office Release 6

Voicemail Pro Examples: Campaigns

7.4.1 Managing Campaigns

Within the Voicemail Pro client, the Campaign Wizard is used to create and modify campaigns.

To start the campaign Wizard:

1. Press F7 or click

Campaign Editor.

2. The Campaign Wizard Introduction window opens. Select the required activity.

Create a new Campaign

This option takes you through a series of campaign wizard menus to set the campaigns settings.

Modify an existing Campaign

This option displays a list of existing campaigns from which you can select the one you wish to modify. You will
then be taken through the campaign wizard menus for the campaign settings.

Delete an Existing Campaign

This option displays a list of existing campaign from which you can then select the campaign to delete.

To create a new campaign:

1. Press F7 or click

Campaign Editor.

2. Select Create a new Campaign and click Next.

3. The

Customer Prompts

window is displayed.

Click . The Please Edit the Campaign action window opens. Each campaign can include up to 21
questions.

Click OK when you have entered the customer prompts.

Adjust the prompts as required.

Edit action: Edit the currently highlighted campaign action.

Delete action: Delete the currently highlighted campaign action.

Move action: Move the position of an action in the sequence of campaign actions.

Click Next.

4. The

Customer Menu

window is displayed.

Select which options are available after the prompt is played.

Click Next.

5. The

Campaign Identification

window is displayed.

Enter the details on identifying the campaign.

Click Next.

6. Click Finish to create the campaign.

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