Aastra Telecom 41-001343-02 User Manual

Page of 876
 Troubleshooting
41-001343-02 REV04 – 05.2014
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Example 3
log module rtpt: 0
log module ind: 65535
In the above example, all debug levels are OFF for the Real Time Transport module. All debug levels are ON for the indica-
tor module.
You can set the Module/Debug Levels using the configuration files or the Aastra Web UI.
References
For more information about the debug level configuration parameters, see 
, the section, 
.
For information about configuring the log settings using the Aastra Web UI, see 
 on 
Support Information
You can save the local and/or server configuration files of the IP phone to the location specified in the "Log Settings" sec-
tion.
Performing this task allows Aastra Technical Support to view the current configuration of the IP phone and troubleshoot 
as necessary.
In the “Support Information” section, you can:
Get local.cfg
Get server.cfg
Show Task and Stack Status
Aastra Technical Support uses this support information for troubleshooting the IP phone when required.
Using the Aastra Web UI and selecting “Show Task and Stack Status” displays the tasks and stack status on the IP phone. 
This screen also displays the Free Memory and the Max Block Free Memory currently on the phone as shown in the fol-
lowing illustration. This information is for troubleshooting purposes only.
Free Memory
Max Memory Block Size