Siemens DE380 IP R User Manual

Appendix

You cannot make calls via VoIP.

No netw.connection

is displayed.

First wait a few minutes. This is often a short-term event that corrects itself

after a short period of time.

If the message is still displayed, proceed as follows:

Check whether your phone's Ethernet cable is correctly connected to the

router.

Check your router's cable connection to the Internet.

Check whether the phone is connected to the LAN. Transmit a ping com-

mand to your phone, e.g., from your PC (ping <phone's local IP address>).

It may be that no IP address could be assigned to the phone or a perma-

nently set IP address is already assigned to another LAN subscriber. Check

the settings on the router. You may have to activate the DHCP server.

You cannot make calls via VoIP.

Register failed

is displayed.

First wait a few minutes. This is often a short-term event that corrects itself

after a short period of time.

The message may still be displayed for the following reasons:
1. The personal VoIP access data (

Username

Auth. name

, and

Authentication

Password

) you have entered may be incomplete or wrong.

Check your information. In particular, check your use of uppercase and

lowercase.

2. The general settings for your VoIP provider are incomplete or incorrect

(incorrect server address).

Start the Web configurator and check the settings.

You cannot establish a connection to the phone with your PC's Web

browser.

When establishing a connection, check the phone's local IP address that

has been entered. You can check the IP address via the phone's menu.

Check the LAN connections for the PC and the phone.

Check that your phone can be reached. Transmit a ping command to your

phone, e.g., from your PC (ping <phone's local IP address>).

You have tried to reach the phone via a secure http (https://...). Try again

with http://....

You cannot be reached for calls from the Internet.

Your phone is not registered with the VoIP provider.

You have entered the wrong user ID/user code (