Sony 500 User Manual
Using team functions
89
Step by step
Uniform Call Distribution (UCD)
If configured (consult your service personnel), you may
belong to a group of stations (agents), to which calls are
distributed.
An incoming call is always assigned to the agent idle the
longest.
belong to a group of stations (agents), to which calls are
distributed.
An incoming call is always assigned to the agent idle the
longest.
Logging on and off at the beginning and end of your
shift
shift
N
Press the key shown.
Select and confirm the option shown.
Confirm,
or
select and confirm the option shown
j
To log on, enter your identification number ("Agent:").
Contact your service personnel to find out what it is.
Contact your service personnel to find out what it is.
Logging on and off during your shift
N
Press the key shown.
Select and confirm the option shown.
Confirm the option shown.
or
select and confirm the option shown
UCD?
*401=Log on?
#401=Log off?
UCD?
f
#402=Not available?
*402=Available?