Toshiba CIX-SG-CCACD-VB User Manual

Toshiba

Strata CIX ACD Agent/Supervisor Telephone 05/06

i

Introduction

Conventions ........................................................................................................................iv
Related Documents/Media...................................................................................................v

CD-ROMs.........................................................................................................................v

Chapter 1 — The Grand Tour

ACD Agent ..........................................................................................................................1
ACD Group Supervisor........................................................................................................2
ACD Telephone ...................................................................................................................2

Flexible Buttons................................................................................................................4
Extension Number Buttons...............................................................................................5

Agent Telephone Status .......................................................................................................6
Tones....................................................................................................................................6

Chapter 2 — Status Features

Logging In/Out.....................................................................................................................7
Unavailable and Available .................................................................................................10
End Wrap Up Time ............................................................................................................11
Status Display ....................................................................................................................12
Shift Mode .........................................................................................................................14
Queue Alarms ....................................................................................................................15