Toshiba CIX-SG-CCACD-VB User Manual

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Introduction
Conventions
iv
Strata CIX ACD Agent/Supervisor Telephone     05/06
Conventions
Conventions
Description
Note
Elaborates specific items or references other information. Within some 
tables, general notes apply to the entire table and numbered notes apply to 
specific items.
Important!
Calls attention to important instructions or information.
Extension 
Number
Press to answer a call to the Extension Number. Each station can have 
multiple extension buttons. Incoming calls ring the extension button(s) 
from the top down. For example, station 10's extensions ring 10-1 first, 
then 10-2, 10-3, and 10-4. A station is considered busy when all 
extensions are being used.
Note
The naming convention for DKT assignments within Toshiba is 
Directory Numbers. For clarity and ease of understanding, the 
terms Extension Number and Phantom Extension Number will be 
used in this document in lieu of PDN and PhDN.
Arial Bold
Represents telephone buttons.
+
shows a multiple PC keyboard or telephone button entry. Entries without 
spaces between them show a simultaneous entry.
Example: 
Delete+Enter.
Entries with spaces between them show a sequential entry.
Example: 
#
 + 
5
.
Tilde (~)
Means “through.” Example: 350~640 Hz frequency range.
See Figure 10
Grey words within the printed text denote cross-references. In the 
electronic version of this document (Library CD-ROM or FYI Internet 
download), cross-references appear in blue hypertext.
³
Denotes the step in a one-step procedure.
³
Denotes a procedure.