Southwestern Bell FM2572 User Manual
28
Trouble Shooting Guide (Cont.)
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
You may have had a power
failure.
failure.
Proceed with a unit reset (page 19).
Answering
system will
not operate.
system will
not operate.
After a power
outage, outgoing
greeting and
incoming
messages are lost.
outage, outgoing
greeting and
incoming
messages are lost.
A 9 volt battery has not been
installed or needs to be
replaced.
installed or needs to be
replaced.
Install a fresh, alkaline 9 volt
battery to maintain your
personalized outgoing greeting
and incoming messages in the
event of another power outage.
battery to maintain your
personalized outgoing greeting
and incoming messages in the
event of another power outage.
Unit is in the "OFF" mode.
Check to verify message counter
is lit. Press ANSWER ON/OFF/
ERASE control to turn unit on.
is lit. Press ANSWER ON/OFF/
ERASE control to turn unit on.
AC adaptor is disconnected
from wall outlet or back of unit.
from wall outlet or back of unit.
Reconnect AC adaptor into wall
outlet and back of unit.
outlet and back of unit.
Power to electrical outlet
may be off.
may be off.
Check to see if electrical outlet is
controlled by a light switch and
power is on. Wall outlet may not
be functioning. Try connecting to
a different wall outlet.
controlled by a light switch and
power is on. Wall outlet may not
be functioning. Try connecting to
a different wall outlet.
Telephone line is not
connected to wall jack.
connected to wall jack.
Connect telephone line into wall
jack. Telephone wall jack may not
be functioning; try connecting unit
into a different telephone wall jack.
jack. Telephone wall jack may not
be functioning; try connecting unit
into a different telephone wall jack.
No answer
You cannot
redial a call
record.
redial a call
record.
Your local area code is not
programmed.
programmed.
Reprogram the local area code.
The number displayed is
incorrect.
incorrect.
Verify the number displayed
during redial. Data received were
possibly corrupted during the
transmission through the
telephone lines. Dial the
telephone number manually on
your telephone.
during redial. Data received were
possibly corrupted during the
transmission through the
telephone lines. Dial the
telephone number manually on
your telephone.
You can't
receive call
waiting
messages.
receive call
waiting
messages.
"Error" appears
on the display.
on the display.
This service is not available.
Bad data may have been
received.
received.
You must subscribe to this service
from your local phone company.
The phone must be off-hook to hear
the call waiting Caller ID alert
signal.
from your local phone company.
The phone must be off-hook to hear
the call waiting Caller ID alert
signal.
Pick up the phone after the second
ring.
ring.
29
Unit is in the "ANSWER OFF"
mode.
mode.
No incoming
messages
recorded.
messages
recorded.
Check to verify message counter indica-
tor is lit with the message number dis-
played. If not (or if the display shows
"F"), press ANSWER ON/OFF/ERASE
control to turn unit on.
tor is lit with the message number dis-
played. If not (or if the display shows
"F"), press ANSWER ON/OFF/ERASE
control to turn unit on.
Trouble Shooting Guide (Cont.)
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
The outgoing greeting you are
recording is too long.
recording is too long.
Record a shorter greeting
(between 2 and 30 seconds).
(between 2 and 30 seconds).
No remote
operation.
operation.
Unit is in the ANSWER OFF
mode.
AC adaptor is disconnected
from wall outlet or back of
unit.
mode.
AC adaptor is disconnected
from wall outlet or back of
unit.
Power to electrical outlet
may be off.
may be off.
Check to verify message counter is lit
with the message number displayed.
Reconnect unit to wall outlet or
back of unit. Try connecting to a
different wall outlet.
with the message number displayed.
Reconnect unit to wall outlet or
back of unit. Try connecting to a
different wall outlet.
Check to see if electrical outlet is con-
trollet by a light switch and power is on.
trollet by a light switch and power is on.
The telephone you are calling
from is not a standard touch-tone.
from is not a standard touch-tone.
Try calling from a different
location (e.g. pay phone).
location (e.g. pay phone).
Telephone line is not connected
to wall jack.
to wall jack.
Connect telephone line into wall jack.
Try connecting into a different
telephone wall jack.
Try connecting into a different
telephone wall jack.
Security code not entered
correctly.
correctly.
3 digit remote secrity code must be
entered within ten seconds of the beep
at the end of your outgoing greeting.
Press and hold each digit for 2 seconds,
allowing a minimum of 2 seconds
between digits.
entered within ten seconds of the beep
at the end of your outgoing greeting.
Press and hold each digit for 2 seconds,
allowing a minimum of 2 seconds
between digits.
Remote security code being
used differs from the code
on the unit.
used differs from the code
on the unit.
Look at the bottom of the FM2572
base for the correct 3 digit security
code.
base for the correct 3 digit security
code.
The machine
is cutting off
incoming
messages.
is cutting off
incoming
messages.
The machine
beeps during
the recording
of my outgo-
ing greeting.
beeps during
the recording
of my outgo-
ing greeting.
Caller may be pausing for more
than 7 seconds.
than 7 seconds.
Incoming or memo messages
are too long.
are too long.
Caller must speak continuously
without any long pauses.
without any long pauses.
Maximum recording time for incoming
or memo messages is 60 seconds.
or memo messages is 60 seconds.
Telephone line is not
connected to wall jack.
connected to wall jack.
Power to electrical outlet
may be off.
may be off.
AC adaptor is disconnected
from wall outlet or back of
unit.
from wall outlet or back of
unit.
Check to see if electrical outlet is con-
trolled by a light switch and power is on.
trolled by a light switch and power is on.
Reconnect unit into wall outlet or
back of unit. Try connecting to a
different wall outlet.
back of unit. Try connecting to a
different wall outlet.
Connect telephone line into wall jack.
Try connecting unit into a different
telephone wall jack.
Try connecting unit into a different
telephone wall jack.