Lucent Technologies 1079984G3 User Manual
Issue 1
April 1997
45
Feature Descriptions
Dial by Name
0
The Dial by Name feature allows you to “dial” someone by entering their name
from your touch-tone keypad. This feature is accessible by using the Direct
Access Calling feature and the integrated announcement circuit pack (TN750C)
to create an “auto-attendant” procedure where one of the options allows callers
to enter a person’s name instead of their extension number. The system pro-
cesses the name characters received, and, when a match is found, the number
is dialed automatically.
from your touch-tone keypad. This feature is accessible by using the Direct
Access Calling feature and the integrated announcement circuit pack (TN750C)
to create an “auto-attendant” procedure where one of the options allows callers
to enter a person’s name instead of their extension number. The system pro-
cesses the name characters received, and, when a match is found, the number
is dialed automatically.
A typical scenario might go like this:
■
When a call comes in to the system (usually to a Listed Directory Num-
ber), a Direct Access Calling procedure routes the call to an announce-
ment that says, “Hello. You have reached A1 Hotel. Please press 1 for the
operator, press 2 to reach a guest or employee, or press 3 for the reser-
vation desk.”
ber), a Direct Access Calling procedure routes the call to an announce-
ment that says, “Hello. You have reached A1 Hotel. Please press 1 for the
operator, press 2 to reach a guest or employee, or press 3 for the reser-
vation desk.”
■
When the caller selects 2, the caller then hears, “If you know the person’s
extension, press 1. If you know their name, press 2.”
extension, press 1. If you know their name, press 2.”
■
If the caller does not know the person’s extension number, the caller can
opt to enter the person’s name instead. The caller would press 2.
opt to enter the person’s name instead. The caller would press 2.
■
The caller is then instructed to enter the person’s name.
■
As soon as a match is found, the call is placed to that person.
The database for the names used in this feature comes from names entered
into a management terminal or from names entered into a property
management system (PMS) terminal, which are then communicated to the
DEFINITY system during a database update.
into a management terminal or from names entered into a property
management system (PMS) terminal, which are then communicated to the
DEFINITY system during a database update.