Panasonic DBS 576 User Manual

Index

Built-in ACD Supervisor Guide

Index-2

DBS 576 (USA) issued October 2000

576-3.6-521 (ACD 4.0)

INSERT (FF2)...............................................................9

Key Assignment ..........................................................48

Log-in / Log-out..........................................................46

MIS Report Data

Output......................................................................36

MIS Report Features ...................................................31

MIS Report Operation.................................................34

MIS Report Outline.....................................................31

Monitoring ..................................................................27

Other Features (Data Clear and Output Cancel) .........42

Output Cancel .............................................................42

Output of MIS Report Data.........................................36

Programming by Commands ........................................6

RAD ..............................................................................7

Recording

User Information .....................................................44

Registering Agent IDs.................................................23

Report Operation

MIS..........................................................................34

Report Outline

MIS..........................................................................31

Service Flow ................................................................. 3

Service Flow Details

Setting ..................................................................... 26

Setting on Service Flow Details..................................26

Silent Monitor ............................................................. 13

Specifications................................................................ 2

Supervisor Customization........................................... 17

Supervisor Features..................................................... 15

Supervisor ID

Changing ................................................................. 22

Supervisor Menu

Activating................................................................ 15

Supervisor Monitoring ................................................ 27

System Report............................................................. 40

Traffic Information ..................................................... 28

Transfer Destination Voice Number...........................11

Transferring Incoming Call Setting ............................20

Unavailable ................................................................. 47

User Information Recording .......................................44

User Information Recording ID

Changing ................................................................. 22

Waiting Call ................................................................ 29

Work Unit Count .................................................. 40, 47

Zip Tone...................................................................... 48