NEC 1093099 User Manual

◆ Features

The attendant is the focal point for call processing within the system. The system can have up to four atten-
dants. In addition to the features of a standard keyset, the attendant also has the following unique capabilities 
(refer to the respective feature for details):

❥

Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy tone.

❥

The attendant can break into another extension user’s established call. This option is enabled in the atten-
dant’s Class of Service (COS 1).

❥

Direct Line Access lets the attendant user dial a code to access an individual line. This option is enabled 
in the attendant’s Class of Service (COS 1).

❥

In an emergency, the attendant can release (disconnect) another user’s active outside call. This option is 
enabled in the attendant’s Class of Service (COS 1).

❥

The attendant can Camp-On (queue) for a busy line. This option is enabled in the attendant’s Class of 
Service (COS 1).

❥

An attendant with a System Night key can put the system in the night mode. This option is enabled in the 
attendant’s Class of Service (COS 1).

❥

The attendant can remove problem lines from service —then return them to service once the problem is 
corrected. This option is enabled because the attendant has Direct Line Access enabled in their Class of 
Service (COS 1).

The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition, most 
attendants should find a DSS Console helpful when processing calls.

Press 

.

• You hear dial tone.

Dial 

.

• You hear two beeps.
• This calls the attendant assigned to your extension. If your system has multiple attendants, you can reach them 

by dialing 01-04.

• In a multiple attendant system, you can dial 0 and wait on the line to automatically call operator 1.