NEC 1093099 User Manual

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Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music 
on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user 
may process calls or use a system feature. Outside calls left on Hold too long recall the extension that placed 
them on Hold. If the recall is unanswered, the call diverts to Key Ring.

There are four types of Hold:

With System Hold, an outside call a user places on Hold flashes the line key (if programmed) at all other 
keysets. Any keyset user with the flashing line key can pick up the call.

When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The line appears 
busy to all other keysets that have a key for the line. Exclusive Hold is important if the user doesn’t want a 
co-worker picking up their call on Hold. 

Automatic Hold allows a user to be on an outside call, activate a feature, and automatically place the call on 
Hold without first pressing the 

 key. The system places a call on Hold automatically when the user 

presses 

, 

, or a Hotline key. Automatic Hold optionally allows a user, busy on an outside 

call, to press another line key or a Call Coverage Key to automatically put their initial call on Hold.

A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any other exten-
sion. There is no Hold Recall for Intercom calls.

System Hold and Exclusive Hold recall feature a distinctive flash rate for line keys (see the chart below). 
This allows the keyset extension user to easily differentiate new calls that are ringing from held calls that 
are recalling.

Single Wink On (green)

Double Wink On (green)

Double Wink On (green)

Double Wink On (green)

Single Wink On (red)

None (On red)

Double Wink On (red)

Double Wink On (red)