Polycom DOC2702A User Manual
Chapter 21-RealPresence Collaboration Server (RMX) Administration and Utilities
Polycom, Inc.
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4
Click the Retrieve Files button.
The log files (in *.txt format) are saved to the defined directory and a confirmation
caption box is displayed indicating a successful retrieval of the log files.
Viewing the Logger Files:
To analyze the log files generated by the system, open the retrieved *.txt files in any text
To analyze the log files generated by the system, open the retrieved *.txt files in any text
editor application, i.e. Notepad, Textpad or MS Word.
1
1
Using Windows Explorer, browse to the directory containing the retrieved log files.
2
Use any text editor application to open the log file(s).
Information Collector
Standard Security Mode
The Information Collector comprehensively attains all information from all the MCU
internal entities for data analysis. That data, stored in a central repository, is logged from the
following system components:
•
System Log Files
•
Full faults
•
CDR
•
Apache logs
•
OS (Core dumps, CFG - DNS, DHCP,
NTP, kernal state, event logs
•
CFG directory (without IVR)
•
Signaling Trace files (H.323 & SIP)
•
Cards info: HW version, state and status
•
Central Signaling logs
•
SW version number
•
Processes internal state and statistics