Sony HES-V1000 User Manual
134
Troubleshooting
If you experience any of the following difficulties while using
the server, use this troubleshooting guide to help remedy the
problem before requesting repairs. If you have any questions
about this product, call “Home Entertainment Server” Customer
Call Center at 1-877-531-SONY (7669), or visit our web site at
http://www.sony.com/hesupport.
the server, use this troubleshooting guide to help remedy the
problem before requesting repairs. If you have any questions
about this product, call “Home Entertainment Server” Customer
Call Center at 1-877-531-SONY (7669), or visit our web site at
http://www.sony.com/hesupport.
Power
The power does not turn on.
, Check that the power cord is connected securely.
, It takes a short while before the server turns on.
, It takes a short while before the server turns on.
“PLEASE WAIT” flashes on the front panel
display but the server is slow to turn on.
display but the server is slow to turn on.
, The message keeps flashing during startup, which may take
several moments. Wait without operating the server. Or, if
necessary, you can shorten the time by using the [Standard]
setting (page 116).
necessary, you can shorten the time by using the [Standard]
setting (page 116).
Picture
There is no picture/picture noise appears.
, Re-connect the cables securely.
, The connecting cables are damaged.
, Check the connection to your TV (page 23) and switch the
, The connecting cables are damaged.
, Check the connection to your TV (page 23) and switch the
input selector on your TV so that the signal from the server
appears on the TV screen.
appears on the TV screen.
, The disc is dirty or flawed.
, If the picture output from your server goes through your
, If the picture output from your server goes through your
VCR to get to your TV or if you are connected to a
combination TV/VIDEO player, the copy-protection signal
applied to some BD/DVD programs could affect picture
quality. If you still experience problems even when you
connect your server directly to your TV, try connecting your
server to your TV’s S VIDEO input (page 104).
combination TV/VIDEO player, the copy-protection signal
applied to some BD/DVD programs could affect picture
quality. If you still experience problems even when you
connect your server directly to your TV, try connecting your
server to your TV’s S VIDEO input (page 104).
, Check the setting in [Settings] – [Video Settings] – [Video
Input 1] (page 112). To display signals from the server’s
LINE IN 1 jacks on your TV, select [Video] for input from
the VIDEO jack; [S Video] for S VIDEO jack.
LINE IN 1 jacks on your TV, select [Video] for input from
the VIDEO jack; [S Video] for S VIDEO jack.
, The server is connected to an input device that is not HDCP-
compliant.
, If the HDMI OUT jack or the COMPONENT VIDEO OUT
jacks are used for video output, changing the output
resolution may solve the problem (page 112).
resolution may solve the problem (page 112).
, When playing a double-layer DVD, the video and audio may
be momentarily interrupted at the point where the layers
switch.
switch.
, Pictures may be blurred if you have recorded from a game
console.
, See the manual supplied with the display device.
There is no picture or picture noise appears
when connected to the HDMI OUT jack.
when connected to the HDMI OUT jack.
, Try the following: 1Turn the server off and on again.
2
Turn the connected equipment off and on again.
3
Disconnect and then connect the HDMI cable again.
, If the HDMI OUT jack is used for video output, changing the
output resolution may solve the problem (page 103).
, Picture quality may be lowered if you connect the server to
a progressive TV or an HD TV with an HDMI cable, and
play a disc that contains 480i video signals.
In this case, disconnect the HDMI cable, re-connect the
server and the TV with an A/V cable or a component video
cable, and view the pictures in 480i. See page 103 for
details.
play a disc that contains 480i video signals.
In this case, disconnect the HDMI cable, re-connect the
server and the TV with an A/V cable or a component video
cable, and view the pictures in 480i. See page 103 for
details.
, See page 112 if the [YCbCr/RGB(HDMI)] setting is
appropriate for the display device.
There is no picture when connected the digital
camcorder to the HDV 1080i/DV IN jack.
camcorder to the HDV 1080i/DV IN jack.
, Trying the following:
1
Disconnect and then connect the i.LINK cable again.
2
Turn the connected digital camcorder off and on again.
3
Turn the server off and on again.
The picture does not fill the screen, even
though the aspect ratio is set in [Video Output
Aspect Ratio] under [Video Settings].
though the aspect ratio is set in [Video Output
Aspect Ratio] under [Video Settings].
, The aspect ratio of the disc is fixed on your BD/DVD. See
The dark area of the picture is too dark/the
bright area is too bright or unnatural.
bright area is too bright or unnatural.
, Set [Black Level (VIDEO OUT)] and [Black Level
(COMPONENT OUT)] in [Video Settings] to [On] (default)
(page 113).
(page 113).
The imported video titles were not recorded on
the HDD.
the HDD.
, When importing using the Options item on the Home Menu,
check that the connected HDV device is in playback status.
, Import may not be possible if blanks and recorded sections
are mixed throughout the HDV tape.
Sound
There is no sound.
, The disc is dirty or flawed.
, Re-connect the connecting cable securely.
, The connecting cable is damaged.
, The server is connected to the wrong input jack on the
, Re-connect the connecting cable securely.
, The connecting cable is damaged.
, The server is connected to the wrong input jack on the
amplifier (receiver) (page 105).
, The amplifier (receiver) input is not correctly set.
, The server is in pause mode or in Slow-motion Play mode.
, The server is in scan mode.
, If the audio signal does not come through the DIGITAL
, The server is in pause mode or in Slow-motion Play mode.
, The server is in scan mode.
, If the audio signal does not come through the DIGITAL
OUT (OPTICAL or COAXIAL)/HDMI OUT jack, check
the audio settings (page 114).
the audio settings (page 114).
, The equipment connected to the HDMI OUT jack does not
conform to the audio signal format, in this case set [HDMI
Audio Output] in [Audio Settings] to [PCM] (page 114).
Audio Output] in [Audio Settings] to [PCM] (page 114).