Lucent Technologies 6 User Manual

Issue 1

February 1998

Managing the System 

Page 6-64

Adding Operator Features 

6

See the appropriate procedures in 

System Programming

 as noted in the task list 

above.

6

Use this procedure to add the following operator features (available in Hybrid/PBX 
mode only):

■

For DLC and QCC: Operator Hold Timer

■

For DLC only: DLC Operator Automatic Hold

■

For QCC only:

— Hold Return

— Automatic Hold or Release

— Queue over Threshold

— Elevate Priority

— Calls-in-Queue Alert

— QCC Operator to Receive Call Types

— Call Type Queue Priority Level

— Voice Announce (Release 4.0 and later systems only)

— Message Center Operation

— Automatic or Manual Extended Call Completion

— Return Ring

— Position-Busy Backup

6

Some of the options cannot be programmed for individual operator positions but, 
rather, apply to all operator positions in the system. These are: Operator Hold 
Timer, Hold Return, Automatic Hold or Release, Extended Call Completion, 
Return Ring, Queue over Threshold, Elevate Priority, and QCC Operator to 
Receive Call Types. 

Only one Position-Busy Backup can be programmed per system.

Operator Hold Timer

10 to 255 seconds

DLC Operator Automatic Hold

Disable, Enable