Nortel Networks P0605665 03 User Manual
124 Chapter 9 Setting up Intelligent Routing
P0605665 03
Moving an Intelligent Overflow rule
After you create an Intelligent Overflow rule, you can move it to another location in the Overflow
Rule Table. Intelligent Overflow rules are applied to calls in the order that the rules appear in the
Overflow Rule Table.
Rule Table. Intelligent Overflow rules are applied to calls in the order that the rules appear in the
Overflow Rule Table.
To move a rule
1
Start CallPilot Manager.
2
Click the Call Center heading.
3
Click the Skillset List link.
The Skillset List page appears.
4
Click the Overflow link for the skillset that has the rule you want to move.
The Overflow Rule Table page appears.
5
Click the Move link for the rule you want to move.
The Overflow Rule Table - Move page appears.
6
Click the Here link for the location you want to move the rule to.
The Overflow Rule Table page shows the rule in its new location.
7
Click the Close button.