Nortel Networks P0605665 03 User Manual
Chapter 10 Setting up Routing Tables 149
Nortel Networks Call Center Set Up and Operation Guide
Example of a Day Routing Table
To set up the routing table steps is shown in
, follow the
procedure
Example of Day Routing Table steps
To set up the Day Routing Table example
1
Start CallPilot Manager.
2
Click the Call Center heading.
3
Click the Skillset List link.
The Skillset List link appears.
4
Click the Day link for Skillset 1.
The Day Routing Table page appears.
5
Click the Insert link.
The Routing Step page appears.
Greeting 1 is assigned by default.
6
Select the Forced Play check box.
7
At the Intelligent Caller Input Routing option select None.
8
Click the Submit button.
The Greeting step appears as step 1 in the Day Routing Table list.
9
Click the Insert link for the End step.
The Routing Step page appears.
10 Click the Distribute for option.
Step number
Type of step
Step parameters
1
Greeting
Greeting 1, information greeting
Forced
Transfer none enabled
2
Distribute for
1:00 (one minute)
3
Greeting
Greeting 2, general company greeting
Not forced play
Intelligent Call Input Routing, Basic with defaults
4
Distribute for
Accept default - distribute for 00:30 (thirty seconds)
5
Greeting
Greeting 3, please wait greeting
Not forced play
Intelligent Call Input Routing, Basic with operator default
6
Goto
Routing Table step 2