Nortel Networks P0605665 03 User Manual
Chapter 11 Creating Caller Input Rules 163
Nortel Networks Call Center Set Up and Operation Guide
Changing a Caller Input Rule
1
Start CallPilot Manager.
2
Click the Call Center heading.
3
Click the Caller Input Rules link.
The Caller Input Rules Tables page appears.
4
Click the Rules link for the table that has the rule you want to change.
The Match Table page appears.
5
Click the Change link for the rule you want to change.
The Match Rule Setup page appears.
6
Make the changes you require to the Match String or Action.
7
Click the Submit button.
The Match Table page appears with the changed rule.
8
Click the Close button to return to the Caller Input Rules Tables page
or
repeat steps 5 through 7 to change another rule.
Deleting a Caller Input rule
You can delete a Caller Input rule at any time.
To delete a Caller Input rule
1
Start CallPilot Manager.
2
Click the Call Center heading.
3
Click the Caller Input Rules link.
The Caller Input Rules Tables page appears.
4
Click the Rules link for the table with the rule you want to delete.
The Match Table page appears.
5
Click the Delete link for the rule you want to delete.
A message appears that asks you to confirm the deletion.
6
Click the OK button.
The rule is deleted from the Match Table list.
7
Click the Close button to return to the Caller Input Rules Tables page.
Clearing a Caller Input Rule Table
If you clear a Caller Input Rule Table, you delete all the rules and rule length information from the
table.
table.