Nortel Networks P0605665 03 User Manual
Chapter 13 Setting up Call Center general properties 173
Nortel Networks Call Center Set Up and Operation Guide
Setting up general Call Center properties
For information about the general Call Center properties refer to
To set up the general Call Center properties
1
Start CallPilot Manager.
2
Click the Call Center heading.
3
Click the General Properties link.
The Call Center Properties page appears.
4
To enable the Primary Alert, select the Primary Alert check box and enter the Primary Alert
time.
time.
5
To enable the Secondary Alert, select the Secondary Alert check box and enter the Secondary
Alert time. The Secondary Alert time must be greater than the Primary Alert time.
Alert time. The Secondary Alert time must be greater than the Primary Alert time.
6
If you use Call Center Reporting, in the CC Reporting Server Password box type the
password that Call Center Reporting users must enter to collect data. Type the password again
in the Confirm Password box.
password that Call Center Reporting users must enter to collect data. Type the password again
in the Confirm Password box.
7
If you use Call Center Reporting, select the Enable CC Reporting Data Stream check box to
enable reporting data to be collected.
enable reporting data to be collected.
8
From the Reserved Channels list box select the number of voice channels you want to reserve
for Call Center.
for Call Center.