Nortel Networks P0605665 03 User Manual

218    Chapter 17  Examples of Call Center configurations

 

P0605665 03

Keycode

Basic Call Center

Hardware

Business Communications Manager

Agents

Agent 1- Bob

Agent 2- John

Agent 3- Jane

Agent 4- Sales4

Agent 5- Inst_Supp1

Agent 6- Installer1

Agent 7- Installer2

Agent 8- Installer3

Agent 9- Installer4

Agent 10- Installer5

Agent 11- Installer6

Agent 12- Installer7

Agent 13- Installer8

Agent 14- Installer9

Greeting 1 & 2

Thank you for calling Mosaic Hardwood Flooring. Please hold for the next 
available sales representative.

Greeting 3

Thank you for holding. Please continue to hold and your call will be 
answered in the order it was received.

Lines

121, 122 

! Skillset 1 ! 2 rings

123, 124 

! Skillset 2 ! 2 rings

Name

Sales

MWI DN

333

Method

Least busy

Attendant Ext

 None

Use previous __ calls to 
calculate EWT

10

EWT Increase Allowed

Selected

Initial Call Duration

00:03:00

Activity Code Entry Type

Optional

Agents

1,2,3,4