Nortel Networks P0605665 03 User Manual
242 Chapter 18 Troubleshooting Call Center
P0605665 03
To reset the Operator password using a phone
Resetting the Call Center Administrator password
You can reset the Call Center Administrator password if it is lost or forgotten.
To reset the Call Center Administrator password using CallPilot
Manager
Manager
For how to reset the Call Center Administrator password refer to
.
1
Press ≤·°fi.
2
Press ‡.
In this example, xxx represents the CDN for skillset 1.
3
Enter ‡‹‡‹°fl‡‹‡‡‡·‹
(Resetoperpswd) and press OK.
(Resetoperpswd) and press OK.
4
Press YES.
5
The session ends.
The Operator password is now reset to
fl‡‹‡¤°fl‡
(Operator.)
fl‡‹‡¤°fl‡
(Operator.)
Set xxx
NEXT
Pswd:
RETRY
OK
Reset pswd?
YES
NO
Exit