Nortel Networks P0605665 03 User Manual

Nortel Networks Call Center Set Up and Operation Guide

Record the Feature Codes used by Call Center

Record the line information for lines answered by Call Center

Record the Operator and Business Status settings

Record the number of reserved channels, the Primary and 
Secondary Alert times and the Master Client Address

Record agent ID, agent name, Priority, supervisor status and 
skillset for each agent

Record Control DN, skillset name, MWI ext, Method, Break Time 
and Delay Answer time limit

Record greeting numbers and information about them

Record the Intelligent Overflow Routing parameters for each 
skillset

Record agents assigned to the skillsets

Record the skillset mailbox name, skillset mailbox number, MWI 
extension and skillset mailbox password

Record the type of step and step parameters for Day and Night 
Routing Tables

Record Caller Input Rules

Record CLID/DNIS Routing

Record Line Answering details

Note: Make copies of these pages as required.