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Nortel Networks P0605665 03 User Manual

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Chapter 19  Call Center Programming Record    255
Nortel Networks Call Center Set Up and Operation Guide
Intelligent Overflow Routing
Skillset:
Service Mode
 
(circle one)
Conditions
Action
Day
Night
24 Hour
Timer: ____:____
Agents not logged in:   Y     N
Move to skillset: ___
Overflow to skillset(s): _________________
Send to skillset mailbox
Day
Night
24 Hour
Timer: ____:____
Agents not logged in:   Y     N
Move to skillset: ___
Overflow to skillset(s): _________________
Send to skillset mailbox
Day
Night
24 Hour
Timer: ____:____
Agents not logged in:   Y     N
Move to skillset: ___
Overflow to skillset(s): _________________
Send to skillset mailbox
Day
Night
24 Hour
Timer: ____:____
Agents not logged in:   Y     N
Move to skillset: ___
Overflow to skillset(s): _________________
Send to skillset mailbox
Day
Night
24 Hour
Timer: ____:____
Agents not logged in:   Y     N
Move to skillset: ___
Overflow to skillset(s): _________________
Send to skillset mailbox
Day
Night
24 Hour
Timer: ____:____
Agents not logged in:   Y     N
Move to skillset: ___
Overflow to skillset(s): _________________
Send to skillset mailbox
Day
Night
24 Hour
Timer: ____:____
Agents not logged in:   Y     N
Move to skillset: ___
Overflow to skillset(s): _________________
Send to skillset mailbox
Day
Night
24 Hour
Timer: ____:____
Agents not logged in:   Y     N
Move to skillset: ___
Overflow to skillset(s): _________________
Send to skillset mailbox
Day
Night
24 Hour
Timer: ____:____
Agents not logged in:   Y     N
Move to skillset: ___
Overflow to skillset(s): _________________
Send to skillset mailbox
Day
Night
24 Hour
Timer: ____:____
Agents not logged in:   Y     N
Move to skillset: ___
Overflow to skillset(s): _________________
Send to skillset mailbox